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Privacy Policy

Last Updated: January 1, 2024

HONGKONG SUPERGREAT E-COMMERCE LIMITED ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information about you when you use our services, including our website and any related applications.

1. Information We Collect

We collect information you provide directly to us and information we collect automatically when you use our services.

1.1 Information You Provide

  • Contact information: name, email address, phone number
  • Messages and communications you send to us
  • Other information you submit when using our services
  • 1.2 Automatically Collected Information

  • Device information: device model, operating system version, unique device identifiers
  • Log data: IP address, access times, pages visited, browser type
  • Location information: only when you explicitly grant permission
  • Usage data: how you interact with our services
  • 1.3 Smart Device Data

    If you use smart wearable devices or related applications we provide, the following data may be collected:

  • Health data: heart rate, blood oxygen saturation, step count, sleep data
  • Activity data: exercise type, duration, calories burned
  • Such data is used solely to provide personalized health services and will not be used for other commercial purposes
  • 2. How We Use Your Information

    We use the information we collect to:

    - Provide services: Process orders, respond to inquiries, provide customer support

    - Improve services: Analyze usage data to improve our products and services

    - Security: Detect and prevent fraud, abuse, and other security issues

    - Legal compliance: Comply with applicable laws and regulations

    - Communications: Send product updates and promotional information with your consent

    We do not sell your personal information to third parties.

    3. Information Sharing and Disclosure

    We do not sell, rent, or trade your personal information to third parties, except in the following circumstances:

    3.1 Service Providers

    We may share information with third-party service providers who assist us in operating our business, subject to confidentiality obligations.

    3.2 Legal Requirements

    We may disclose your information if required by law or in response to lawful government requests.

    3.3 Business Transfers

    In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

    3.4 With Your Consent

    We may share your information with other parties with your explicit consent.

    4. Data Security

    We implement reasonable technical and administrative measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Encryption of sensitive stored data
  • Restricted employee access to personal information
  • Regular security assessments and audits
  • While we take these precautions, no data transmission over the internet can be guaranteed to be 100% secure.

    5. Your Rights

    You have the following rights regarding your personal information:

    - Right of Access: You have the right to access the personal information we hold about you

    - Right to Rectification: You have the right to request correction of inaccurate personal information

    - Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information

    - Right to Restrict Processing: In certain circumstances, you have the right to request restriction of processing

    - Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format

    - Right to Object: You have the right to object to our processing of your personal information

    To exercise these rights, please contact us using the details at the end of this policy.

    6. Cookies and Similar Technologies

    Our website uses cookies and similar tracking technologies to remember your preferences, analyze website traffic, and provide personalized content. You can control or delete cookies through your browser settings. Note that disabling cookies may affect some website functionality.

    7. Children's Privacy

    Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child, we will promptly delete it. If you believe we may have collected information from your child, please contact us immediately.

    8. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend that you review their privacy policies when visiting them.

    9. Data Retention

    We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws and regulations. When your personal information is no longer needed, we will delete or anonymize it in a secure manner.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. When we make significant changes, we will post a notice on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

    11. Contact Us

    If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

    HONGKONG SUPERGREAT E-COMMERCE LIMITED

    Address: Workshop No. 232, 3/F, Jo-In Hang Sing Centre, No. 2-16 Kwai Fung Crescent, Kwai Chung, NT

    Email: [email protected]

    Website: www.supergreat.hk